{"id":1314,"date":"2023-03-14T14:21:56","date_gmt":"2023-03-14T14:21:56","guid":{"rendered":"https:\/\/tecnologia.vamtam.com\/?page_id=1314"},"modified":"2026-01-29T08:47:34","modified_gmt":"2026-01-29T08:47:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/numency.com\/africa\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1314\" class=\"elementor elementor-1314\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a668bb8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a668bb8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4410990\" data-id=\"4410990\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-09e697d animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"09e697d\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6740fe5 elementor-widget elementor-widget-spacer\" data-id=\"6740fe5\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d87787f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d87787f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aadef22\" data-id=\"aadef22\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-124be31 elementor-widget elementor-widget-toggle\" data-id=\"124be31\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1911\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1911\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What are your two primary services?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1911\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1911\"><ul><li data-start=\"229\" data-end=\"449\"><p data-start=\"231\" data-end=\"449\"><strong data-start=\"231\" data-end=\"254\">Managed IT Services<\/strong>: We take care of your entire IT infrastructure \u2014 monitoring, maintenance, security, support, and optimization \u2014 so you can focus on running your business without worrying about technical issues.<\/p><\/li><li data-start=\"451\" data-end=\"682\"><p data-start=\"453\" data-end=\"682\"><strong data-start=\"453\" data-end=\"490\">IT Consulting &amp; Digital Solutions<\/strong>: We help businesses design, modernize, and optimize their digital systems through consulting, cloud migration, cybersecurity, custom software development, and digital transformation projects.<\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1912\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1912\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What other services do you offer?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1912\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1912\"><p data-start=\"142\" data-end=\"261\">In addition to our core services, Numency offers a wide range of complementary IT and digital solutions, including:<\/p><ul><li data-start=\"265\" data-end=\"343\">Cloud services and cloud migration (AWS, Azure, Google Cloud and others)<\/li><li data-start=\"346\" data-end=\"385\">Cybersecurity and data protection<\/li><li data-start=\"388\" data-end=\"432\">Web and mobile application development<\/li><li data-start=\"435\" data-end=\"486\">Digital transformation and process automation<\/li><li data-start=\"489\" data-end=\"536\">IT infrastructure design and optimization<\/li><li data-start=\"539\" data-end=\"584\">Technical support and helpdesk services<\/li><li data-start=\"587\" data-end=\"652\">Backup, disaster recovery and business continuity solutions<\/li><li data-start=\"655\" data-end=\"707\">Performance optimization and system monitoring<\/li><\/ul><p data-start=\"709\" data-end=\"879\">All our services are designed to help businesses improve efficiency, security, scalability, and reliability while reducing operational costs and technical complexity.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1913\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1913\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What business problems do you solve?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1913\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1913\"><p data-start=\"209\" data-end=\"308\">At Numency, we help businesses solve critical technology and operational challenges, including:<\/p><ul><li data-start=\"312\" data-end=\"403\">Unreliable or slow IT systems that reduce productivity and impact customer experience<\/li><li data-start=\"406\" data-end=\"490\">Frequent downtime and recurring technical issues that disrupt daily operations<\/li><li data-start=\"493\" data-end=\"553\">Security risks, data breaches, and compliance concerns<\/li><li data-start=\"556\" data-end=\"626\">High and unpredictable IT costs with poor visibility and control<\/li><li data-start=\"629\" data-end=\"687\">Scalability limitations that prevent business growth<\/li><li data-start=\"690\" data-end=\"778\">Complex and poorly integrated systems that slow down processes and decision-making<\/li><li data-start=\"781\" data-end=\"839\">Lack of internal IT expertise or overloaded IT teams<\/li><li data-start=\"842\" data-end=\"906\">Inefficient manual processes that waste time and resources<\/li><\/ul><p data-start=\"908\" data-end=\"1057\">We transform technology from a cost and constraint into a strategic asset that improves performance, reliability, security, and business agility.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1914\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1914\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What are your core services?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1914\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1914\"><p data-start=\"138\" data-end=\"260\">Numency\u2019s core services are built around helping businesses run, secure, and grow their digital systems. They include:<\/p><ul><li data-start=\"264\" data-end=\"396\">Managed IT Services \u2013 Full management of your IT infrastructure: monitoring, maintenance, support, security, and optimization.<\/li><li data-start=\"399\" data-end=\"516\">IT Consulting &amp; Digital Strategy \u2013 Technology advisory, audits, architecture design, and strategic IT planning.<\/li><li data-start=\"519\" data-end=\"658\">Cloud Services &amp; Cloud Migration \u2013 Moving, optimizing, and managing your systems on major cloud platforms (AWS, Azure, Google Cloud).<\/li><li data-start=\"661\" data-end=\"773\">Cybersecurity \u2013 Protecting your systems, data, and users against threats, breaches, and operational risks.<\/li><li data-start=\"776\" data-end=\"886\">Custom Web &amp; Mobile Development \u2013 Building scalable, secure, and high-performance business applications.<\/li><li data-start=\"889\" data-end=\"1017\">Digital Transformation &amp; Automation \u2013 Modernizing processes, tools, and workflows to improve efficiency and competitiveness.<\/li><\/ul><p data-start=\"1019\" data-end=\"1201\">Together, these services allow us to cover the entire lifecycle of your IT and digital systems, from strategy and design to implementation, operation, and continuous improvement.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1915\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1915\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How are you different?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1915\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1915\"><p data-start=\"154\" data-end=\"252\">What makes Numency different is our business-first, results-driven approach to technology.<\/p><p data-start=\"254\" data-end=\"366\">We don\u2019t just fix IT problems \u2014 we design, operate, and evolve digital systems that help your business grow.<\/p><p data-start=\"368\" data-end=\"400\">Here\u2019s what truly sets us apart:<\/p><ul><li data-start=\"404\" data-end=\"567\">End-to-end responsibility: From strategy and design to implementation, management, and optimization, we take full ownership of your IT and digital ecosystem.<\/li><li data-start=\"570\" data-end=\"690\">Business-oriented mindset: We align technology decisions with your business goals, not just technical preferences.<\/li><li data-start=\"693\" data-end=\"828\">Pragmatic and scalable solutions: No overengineering \u2014 we build solutions that fit your size, your budget, and your growth plans.<\/li><li data-start=\"831\" data-end=\"969\">Strong expertise across multiple domains: Cloud, cybersecurity, software development, infrastructure, and automation under one roof.<\/li><li data-start=\"972\" data-end=\"1084\">Proactive approach: We prevent problems before they happen instead of only reacting when something breaks.<\/li><li data-start=\"1087\" data-end=\"1167\">Long-term partnership: We act as your technology partner, not just a vendor.<\/li><\/ul><p data-start=\"1169\" data-end=\"1250\">With Numency, technology becomes a strategic advantage, not a constraint.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1916\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1916\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do you maximize responsiveness?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1916\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1916\"><p data-start=\"184\" data-end=\"272\">At Numency, responsiveness is built into the way we design and operate our services.<\/p><p data-start=\"274\" data-end=\"309\">We maximize responsiveness through:<\/p><ul><li data-start=\"313\" data-end=\"431\">Proactive monitoring of systems and infrastructure to detect and resolve issues before they impact your business<\/li><li data-start=\"434\" data-end=\"494\">Dedicated support channels with clear escalation paths<\/li><li data-start=\"497\" data-end=\"583\">Structured incident management processes to ensure fast diagnosis and resolution<\/li><li data-start=\"586\" data-end=\"683\">Standardized tools and procedures that allow our teams to intervene quickly and efficiently<\/li><li data-start=\"686\" data-end=\"788\">Remote intervention capabilities for immediate action, combined with on-site support when needed<\/li><li data-start=\"791\" data-end=\"873\">Clear SLAs (Service Level Agreements) defining response times and priorities<\/li><li data-start=\"876\" data-end=\"977\">Experienced multidisciplinary teams able to solve issues without unnecessary delays or handoffs<\/li><\/ul><p data-start=\"979\" data-end=\"1101\">Our goal is simple: minimize downtime, reduce business impact, and keep your operations running smoothly at all times.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1917\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1917\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is your industry focus?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1917\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1917\"><p data-start=\"177\" data-end=\"342\">Numency works with organizations across multiple industries, with a strong focus on sectors where technology, performance, and security are mission-critical.<\/p><p data-start=\"344\" data-end=\"371\">Our key industries include:<\/p><ul><li data-start=\"375\" data-end=\"419\">Finance &amp; Fintech, Banks and Insurance<\/li><li data-start=\"422\" data-end=\"470\">Healthcare, Telemedicine and Life Sciences<\/li><li data-start=\"473\" data-end=\"503\">Industry &amp; Manufacturing<\/li><li data-start=\"506\" data-end=\"552\">Transportation, Logistics &amp; Supply Chain<\/li><li data-start=\"555\" data-end=\"599\">E-commerce, Retail &amp; Digital Platforms<\/li><li data-start=\"602\" data-end=\"647\">SaaS, Startups and Technology companies<\/li><li data-start=\"650\" data-end=\"698\">Consulting firms and Professional Services<\/li><li data-start=\"701\" data-end=\"724\">Non-profit and NGOs<\/li><\/ul><p data-start=\"726\" data-end=\"949\">While each industry has its own constraints, our strength lies in our ability to adapt our expertise to your business context and deliver solutions that are secure, scalable, and aligned with your operational realities.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions What are your two primary services? Managed IT Services: We take care of your entire IT infrastructure \u2014 monitoring, maintenance, security, support, and optimization \u2014 so you can focus on running your business without worrying about technical issues. IT Consulting &amp; Digital Solutions: We help businesses design, modernize, and optimize their digital&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1314","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/numency.com\/africa\/wp-json\/wp\/v2\/pages\/1314","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/numency.com\/africa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/numency.com\/africa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/numency.com\/africa\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/numency.com\/africa\/wp-json\/wp\/v2\/comments?post=1314"}],"version-history":[{"count":3,"href":"https:\/\/numency.com\/africa\/wp-json\/wp\/v2\/pages\/1314\/revisions"}],"predecessor-version":[{"id":987874,"href":"https:\/\/numency.com\/africa\/wp-json\/wp\/v2\/pages\/1314\/revisions\/987874"}],"wp:attachment":[{"href":"https:\/\/numency.com\/africa\/wp-json\/wp\/v2\/media?parent=1314"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}